General Electric Technical Implementation Specialist in Columbia, South Carolina
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines
and solutions that are connected, responsive and predictive. Through our people, leadership
development, services, technology and scale, GE delivers better outcomes for global customers by
speaking the language of industry.
At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud
capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects
people, data and machines. It’s about making infrastructure more intelligent and advancing the
industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy,
healthcare, transportation, manufacturing. It’s about making the world work better. GE is
transforming itself to become the world's premier digital industrial company, executing critical
outcomes for our customers. Explore how you can drive greater asset reliability, lower operating
costs, reduce risk and accelerate operational performance with our Predix platform and software
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Provide technical consulting for the implementation of GE Healthcare - Digital products. This includes software installations and upgrades as well as site preparation and pre-sales. Effectively collaborate with internal cross-functional teams to ensure successful customer outcomes and satisfaction. Duties may include installation, integration, configuration or data migration activities. Frequent interaction will be required with customers, third party vendors, and GE Healthcare Digital teams.
Provides an accurate and timely accounting of all billable and non-billable times as required including technical install documentation checklist completion.
Works with project manager to maintain ongoing contact with customer throughout installation process.
Communicates with all individuals involved in the implementation project, both within the company and at the customer site, to ensure completion of project on the documented date.
Performs pre-sales consulting research and fact-finding to insure, when possible, operational or existing functionality is used to solve customer's specific needs and expectations.
Responsible for site readiness, installation, upgrades, site preparation and customer satisfaction, during the installation cycle as well as installation process improvements.
Attend and participate in customer meetings which will ensure that all customers tasks are performed on the system needed to complete the installation and achieve a successful go-live.
Perform onsite support during system's go-live where designated on contract or when requested to ensure all elements of the system operate in concert with user's expectations.
Updates and maintains documentation of work performed in the appropriate quality record tool.
Performs troubleshooting procedures to identify and resolve problems quickly and with confidence. Escalates to next level of support when necessary.
Assists sales and marketing with product demonstrations, RFP's, and technical advice.
Assists with knowledge sharing during/after projects for internal and external teams.
May perform other duties as assigned.
These responsibilities will be performed in a remote or onsite location. Travel is expected to be anywhere from 20% and up to 80%. Qualifications/Requirements: Basic Qualifications
Bachelor’s degree (ie., Electrical Engineering, Electrical Engineering Technology, IT Technology) or equivalent military education plus 3+ years experience in an IT related field; or Associates Degree with 5+ years experience in IT related field; or a High School Diploma/GED and 12+ years experience in IT related field.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Desired Characteristics:
Passion for quality while also demonstrating time management skills
Deep knowledge of at least two modalities or 2 product lines depending on the business
Experience with large-scale project management where deadlines were met on or ahead of schedule
Knowledge of the customer requirements and demontration of customer service skills
Familiar with Microsoft products, Project, Excel, Word, PowerPoint, Visio
Experience with reporting tools including Crystal Reports
Knowledge of clinical information systems
Experience in database set-up and scripting
Multiple platform development / support experience (Windows, IBM-AIX, HP-UX, HACMP, Linux, SunOS)
Experience with interface engines including Cloverleaf, Datagate, eGate
BA Certification (Oracle, Microsoft SQL); HL7 Certification; MCSE, CCNA certified
Knowledge of Windows Terminal Server and Citrix
Experienced with system architecture including Terminal Servers, Clustering, Networks, and High Availability Systems
Cabling and termination experience (3-5 years)
3 Years working in an RDBMS (database) environment
Experience interfacing with both internal team members and external customers as part of a solution based service process
Exceptional written and verbal communication skills; Fluent English or local language
Experience with large implementations and providing customer satisfaction and quality
Well defined organizational skills and decision-making ability
Ability to prioritize multiple assignments/projects while meeting deadlines; Multi-task skills
Software experience with one or more of the following, Installation, support, training or healthcare industry knowledge
Experience using TCP/IP networks, communications and associated tools
Experience in VM environment setup and operating system optimization#DTR Locations: United States; Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; Open to all US cities