Ferguson Enterprises, Inc. Sales Representative in Columbia, South Carolina
JOB FUNCTION AND RESPONSIBILITIES
The Sales job family merchandises, promotes and sells the company's products and services to customers. General areas of responsibility include developing and implementing sales strategies; identifying potential customers; managing existing customer and vendor relationships; and monitoring customer and competitor activity and industry trends.
AREAS OF IMPACT:
Delivers job responsibilities following a defined standard output or set of procedures. Work consists of tasks that are very routine, or well defined, with specific instructions to achieve standardized solutions.
Problems and issues faced are routine and solutions are clear. Follows a well established and familiar set of job activities and/or job process to solve a problem.
Recommend products to customers, based on customers' needs and interests.
Handle customer service inquiries and problems via the telephone and record consistent problem areas.
Resolve customer complaints regarding sales and service.
Responsible for learning sales techniques and reporting activity to a Sales Manager or inside sales management.
Sell products being promoted and keep records of sales.
Assist and counsel customers regarding product and service problems and inquiries.
Confer with potential customers regarding needs and advise customers on product types to purchase.
Works with assigned customers to provide inside sales and support.
Helps customers with questions/problems on their account.
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Administers customers returns.
Accurately picks customer products ordered.
Maintain inventories at adequate levels, promote sales, and maintain the appearance of the branch.
Participates in associate meetings and communicates any concerns to management.
ADDITIONAL JOB DUTIES AND RESPONSIBILITIES:
Adhering to all policies, rules, regulations, and procedures.
Performing other duties or functions as requested by management.
ASSOCIATE AND OPERATIONAL MANAGEMENT:
Supports enterprise business and sales objectives through the effective and efficient performance of job responsibilities.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
The Wolseley Industrial Group is the North American leader in the supply of industrial pipe, valves and fittings, integrated services and fasteners/OEM, specializing in delivering Automation, Instrumentation, Engineered Products and Turn-Key solutions. We also focus on delivering cost savings across the entire supply chain for a full range of Maintenance, Repair and Operations (MRO) supplies. As a division of Ferguson Enterprises, Inc., our comprehensive range of services is supported by over 23,000 associates, a large national distribution network, regional hubs and over 1400 locations servicing all 50 states and Canada.
At Wolseley Industrial, we are proud of our reputation, not only with our customers, but also with our associates. We are known for empowering our associates in all of their daily operations by providing the knowledge, training and experience necessary to help the customers and industries they serve.