IGT Computer Operator I in Columbia, South Carolina
IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.
COMPUTER OPERATOR I
12 Hour Rotating Shifts
OVERALL OBJECTIVE AND PURPSE
Provides entry level monitoring and troubleshooting for operating equipment and 24x365 adherences to operational procedures, checklists, policies, and national IT best practices.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Demonstrates a relentless commitment to meeting and exceeding customers’ expectations while also achieving the goal of reducing the risks and costs of providing services.
Works to build an effective partnership with the customer on a daily basis. Listens to customers and asks the appropriate questions to determine their requirements.
Performs entry level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to established procedures under supervision.
Performs entry level network monitoring by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures.
Monitors logical security through use of established tools and procedures.
Performs entry level monitoring of systems and servers by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures.
Performs entry level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools under supervision.
Accurately executes operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines.
Submits recommendations to create and/or maintain operational procedures and checklists.
Adheres to service level agreements by following established SLA performance requirements
Adheres to IT best practices by following established IT best practice performance and audit requirements
Supports local testing policies and procedures
Performs entry level monitoring and/or troubleshooting of automated functions by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures
Participates in individual professional development by completing assigned development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path goals and objectives.
Minimum education: Two year technical college degree or comparable experience
Years Experience: 0-2 Years
Minimum technical knowledge and skills requirements - Required
Able to navigate through Unix/Linux/AIX/VMS/DOS and perform basic commands
Working knowledge of FTP/SFTP protocols
Comprehensive knowledge of Office suite and PC operating systems
Special training requirements – Preferred
- Introduction to IP Protocol, LAN/WAN topology (frame, DSL, Cellular, X.42, X.25, ATM, Satellite, Radio, PTP, Dial-up), associated monitoring and troubleshooting tools (HPOV, HNS vision, Spectrum analyzers, solarwinds, whatsupgold), Data Center network equipment (firewalls, switches, routers, etc), and network cable specifications.
- Introduction to Retailer POS, call center tools and functions,
Other skills - Required
Builds strong relationships at all levels.
Exhibits professional and customer appropriate communications (written and verbal). Listens effectively and demonstrates empathy and understanding of others’ concerns. Demonstrates knowledge of techniques needed, and experience in dealing with difficult or demanding customers
Displays strong technical writing skills and presents information in a professional and engaging manner.
Organizes and plans work effectively
Completes work in a thorough accurate, well thought-out and timely manner and with attention to detail
Demonstrates initiative and self motivation. Sets high goals for self and demonstrates a strong sense of urgency
Achieves results in a high pressure environment
Displays ability to accept constructive feedback
Exhibits sound business judgment and exhibits common sense
Demonstrates a high degree of ethics, integrity and confidentiality at all times
- Must be able to work all holidays as shift requires (24x365 operation), may work up to 12.5 hour shift
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com at http://www.igt.com/ .